Pest Control

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Consumer advice on selcting a pest controller, Courtesy of the Australian Pest Controllers Association Inc.

Selecting a professional pest controller that will provide an appropriate "value for money" safe and effective service can be a daunting task. Your enquiries should focus on whether the business is a solid company in case a problem arises in the future, the level of expertise, insurance cover, any warranties applicable and the safety aspects employed.

Ask questions about termites and the different treatment options the company employs, the chemicals used, their toxicity and safety aspects. Compare notes on the methods of each company. Which company seems the more professional? 

Make sure the company carries professional indemnity and public liability insurance for their termite control services and inspection reports. 

Be present during the termite inspection. Study the general presentation of the inspector, such as, was the inspector in company uniform, with proper identification? Did he/she arrive in a tidy motor vehicle and use quality equipment, including a moisture meter? Was a thorough inspection carried out? Were you presented with informative documentation regarding the inspection findings and treatment proposals? Did he/she adequately explain the alternatives so you are confident he/she knew his/her subject matter? Were there any other aspects that may indicate professionalism or otherwise? Make notes and comparisons. 

 

Enquire as to the qualifications and experience of the termite inspector. Does he/she have a current pest controller license (and not just a trainee permit). You should cite his/her State Government issued pest controller license, noting name, number and expiry date.

Enquire as to whether the company uses employees or sub-contractors. Be wary of companies with sub-contractors as problems often occur in the market place where sub-contractors are obliged to pay for the supply of chemical and other costs but do not assume responsibility if the service proves to be inadequate at a later date.

Ask about any applicable back-up service period. For example, a company may provide you with a twelve month "FREE service period" for a chemical soil barrier treatment where the termite controller is confident a complete barrier is in place around the entire foot-print or perimeter of the building. This annual service period may be extended annually thereafter (at the customers option) provided necessary regular inspections and other essential control measures are carried out as recommended. 

Be wary of companies that offer a 10 or 20 year warranty as this commits you for that period, so you have to obtain (pay for) regular inspections and other work whether or not you want it. Such a long term warranty offer is usually unrealistic and a sign of short-term intentions.

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